This code applies to everyone at TaxiYak and to every driver and fleet partner while they are carrying out a TaxiYak trip. Breaking it can lead to removal from trips, the end of a partnership, or dismissal, depending on how serious it is.
With passengers
- Drive safely and within the law. Passengers and driver wear seatbelts.
- Never drive after drinking alcohol or taking drugs, or when too tired to drive safely.
- Don't use a handheld phone while driving. Pull over to call or message.
- Be polite and patient. No harassment of any kind, no unwanted physical contact, no comments about a passenger's appearance.
- Don't smoke in the vehicle, and keep it clean.
- Take the route agreed with the passenger, or the most sensible one. Explain any change before you make it.
Money
- Charge only what the booking says. Any extra, such as waiting time or a changed route, must be agreed with the booking desk first.
- Tips are the passenger's choice. Never ask for one.
- Never ask a passenger for card details, sign-in codes or bank details. TaxiYak payments go through our website.
Privacy
Use a passenger's name, phone number, flight details and addresses only to carry out their trip. Don't share them, keep them after the trip, or contact a passenger for anything else.
Honesty and conflicts of interest
- Don't take a TaxiYak customer's booking privately, or offer them your own service instead.
- Tell us if a decision you make at work could benefit you, your family or a business you're connected to.
- Don't give or accept gifts or favours meant to influence a decision. See ethical business.
Lost property
Anything left in a vehicle is handed to the booking desk the same day so we can return it to its owner.
Speaking up
If you see something that breaks this code, tell the booking desk or use our whistleblower policy. You won't be punished for raising a concern in good faith.