We want people to book with TaxiYak because the service is good and the price is fair, not because of a bribe, a hidden fee or a misleading claim. This page sets out how we do business.
No bribes, no kickbacks
We don't offer, pay, ask for or accept bribes, kickbacks or "facilitation payments", to or from anyone. That includes officials, hotels, airport staff, agents and partners. Small, open courtesies like tea or a calendar are fine. Anything given to influence a decision is not.
Clear pricing
- We show the estimated fare before you send a booking.
- Extras such as expressway tolls, waiting time and short-notice surcharges are listed in the booking, not added afterwards.
- If the desk changes a price, we explain why and you can decide whether to go ahead.
Honest marketing
We don't publish fake reviews, invented statistics or photos of vehicles we don't use. If we describe a vehicle, a route or a time, it should match what you get.
Fair dealing with partners
Drivers and fleet partners are told what a trip involves and what it pays before they accept it, and they are paid what was agreed, on time. We don't change terms after a trip is done.
Personal information
We collect what we need to run your trip and take payment, and we use it for that. Our privacy policy has the detail.
The law
We follow Sri Lankan law, including tax, transport, consumer and employment law, and we expect the same of everyone we work with.
If you see something wrong
Use our whistleblower policy. Reports are handled in confidence.