TaxiYak is a small Sri Lankan team. We run the booking desk and the website, and we work with independent fleet owners and drivers who carry out the trips. Most of what we do comes down to one thing: a traveller lands, and the right car is there.
What that means in practice
- We say what is true. A fare on the website is an estimate until the desk confirms it. We don't promise a vehicle or a time we can't stand behind.
- We answer the message. A traveller waiting at arrivals, a driver stuck in traffic, a partner with a question about a payment: each gets a reply, even when the reply is "we're checking".
- We look after the person in the car. Safe driving, a clean vehicle and a driver who knows where they are going matter more than any other part of the service.
- When something goes wrong, we fix it and we tell people. We would rather call a customer about a late car than let them find out at the kerb.
How we work with partners
Drivers and fleet owners are part of the service, not a line on an invoice. We agree what a trip involves and what it pays before it starts, we pay what we agreed, and we listen when a partner tells us a route, a time or a price doesn't work.
How we work with each other
We keep things simple. Decisions are made by the people closest to the problem, mistakes are talked about openly so they don't happen twice, and nobody is too senior to answer a customer's WhatsApp.
Our workplace values and code of conduct set out the detail.