This code applies to fleet owners, drivers and any other business that supplies TaxiYak. Working with us means agreeing to it. Where a supplier uses its own drivers or staff on our trips, the supplier is responsible for making sure they follow it too.
Licences and paperwork
- Vehicles are registered, have a valid revenue licence and emission test certificate, and are insured to carry paying passengers.
- Drivers hold a valid licence for the vehicle class they drive.
- You tell us straight away if a licence, insurance policy or certificate expires, is suspended or changes.
Vehicles
- Vehicles are roadworthy and serviced: brakes, tyres, lights, seatbelts and air conditioning work.
- They are clean inside and out, and match the vehicle type that was booked.
- Maintenance isn't skipped to save money, and engines aren't left idling for long periods.
Drivers and working conditions
- Drivers are rested. Nobody is pushed to drive when tired, or to take on more hours than they can drive safely.
- Drivers are paid what was agreed, on time, and in line with Sri Lankan law.
- No child labour, forced labour, or holding back someone's identity documents or wages.
- No harassment, discrimination or threats towards drivers or staff.
Passengers
Everyone driving a TaxiYak trip follows our code of conduct: safe driving, polite service, no extra charges without the desk's approval, and passenger details used only for the trip.
Honest business
- No bribes or kickbacks, to anyone, for any reason. See ethical business.
- Don't hand a TaxiYak trip to another operator without our agreement.
- Don't approach TaxiYak customers directly to take their business.
Checks and consequences
We may ask to see documents or inspect a vehicle at any time. If a supplier breaks this code, we will talk it through first where that makes sense. Serious or repeated breaches mean we stop sending trips.
Raising a concern
Suppliers and their drivers can report problems, including problems with TaxiYak itself, through our whistleblower policy.