Anyone can use this policy: staff, drivers, fleet partners, suppliers and customers. If you believe something wrong is happening at TaxiYak, we want to hear about it, even if you are not sure.
What to report
- Unsafe driving, unsafe vehicles or anything that puts passengers at risk
- Bribery, fraud, theft or overcharging
- Harassment, discrimination or bullying
- Misuse of customers' personal information
- Breaking the law, our code of conduct or our supplier code
- Someone being punished for raising a concern
For a problem with your own booking, such as a late car or a refund, contact the booking desk instead. It's quicker.
How to report
Email [email protected] with "Whistleblower report" in the subject line.
Tell us what happened, when and where, who was involved, and how you know. Attach anything that helps, such as a photo, screenshot or booking reference.
You can give your name or stay anonymous. If you stay anonymous, we may not be able to ask you questions or tell you the outcome, so consider using an email address we can reply to that doesn't identify you.
What happens next
- We confirm we have your report, if you gave us a way to reply.
- Someone who is not involved in the matter looks into it.
- We act on what we find. That can mean fixing a process, removing a driver from trips, ending a contract or reporting the matter to the authorities.
- Where we can, we tell you that the matter has been dealt with. We may not be able to share details about other people.
How we protect you
- Your identity is shared only with the people who need it to look into the report, unless the law requires otherwise.
- Nobody will be dismissed, removed from trips, paid less or treated worse for reporting a concern in good faith, even if it turns out to be mistaken.
- Anyone who punishes or threatens a person for reporting will face action under our code of conduct.
Reports that someone knows to be false, made to harm another person, are themselves a breach of our code of conduct.