These are the values we hire for, work by and hold each other to. Each one comes with what it should look like on an ordinary day.
Honesty
We tell customers, partners and each other what is actually happening.
Looks like: telling a customer their driver is 20 minutes late, not "on the way".
Reliability
If we confirm a pickup, we make it happen, or we tell the customer early and offer an alternative.
Looks like: checking flight times and the driver's position before a pickup, not after.
Care
Travellers are often tired, lost or in a new country. We treat them the way we'd want our own family treated.
Looks like: helping with bags, waiting a few extra minutes at arrivals, explaining a route.
Respect
Everyone is treated fairly and politely: customers, drivers, partners and colleagues, whatever their role or background.
Looks like: no shouting, no insults, no jokes at someone else's expense.
Ownership
If you see a problem, you either fix it or make sure the right person knows. "Not my job" isn't an answer.
Looks like: following a lost-property message through until the bag is back with its owner.