In an emergency in Sri Lanka, call the Police on 119 or an ambulance (Suwa Seriya) on 1990. Then tell us on WhatsApp or by phone at +94 72 601 0101.
Before we offer a partner trips
We check the driver's licence, the vehicle's registration and revenue licence, insurance that covers paying passengers, and the emission test certificate. We also look at the vehicle itself. Partners must keep these up to date under our supplier code of conduct.
On the day
- Check it's your ride. If you're not sure a vehicle is your TaxiYak pickup, ask the driver for your booking reference, or call us before you get in.
- Wear your seatbelt, front and back.
- Travelling with children? Ask for a child seat in your booking notes. We'll confirm whether one is available for your trip.
- Share your trip. Send your booking confirmation to someone you trust.
- Speak up. If the driving feels unsafe, ask the driver to slow down or stop somewhere safe, and tell us.
Payments
- Card payments go through PayHere's secure checkout, reached from our website. We never see or store your card number.
- We will never ask for your card details, bank details or sign-in code by phone, WhatsApp or email.
- Only pay through links on taxiyak.com or links the booking desk sends you from our official number.
Lost property
Message the booking desk with your booking reference and a description of the item. Drivers hand anything left in a vehicle to us the same day.
Reporting a problem
Tell us about any safety concern, during or after a trip, on WhatsApp or by email at [email protected]. If you'd rather report in confidence, use our whistleblower policy.